Comments on: Improving Your Process: Client Communication http://mondaybynoon.com/2008/03/10/improving-your-process-client-communication/ A resource for Web designers and developers to read about and discuss their craft. Wed, 28 Jul 2010 19:29:20 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Improving Your Process: Maintaining Product Quality - Monday By Noon http://mondaybynoon.com/2008/03/10/improving-your-process-client-communication/#comment-1681 Improving Your Process: Maintaining Product Quality - Monday By Noon Mon, 14 Apr 2008 13:48:06 +0000 http://mondaybynoon.com/2008/03/10/improving-your-process-client-communication/#comment-1681 [...] it’s important to keep this in mind. It’s also important to find a balance between effective client communication and producing something that is going to benefit you and your [...] [...] it’s important to keep this in mind. It’s also important to find a balance between effective client communication and producing something that is going to benefit you and your [...]

]]> By: JR Tashjian http://mondaybynoon.com/2008/03/10/improving-your-process-client-communication/#comment-1678 JR Tashjian Fri, 14 Mar 2008 03:09:17 +0000 http://mondaybynoon.com/2008/03/10/improving-your-process-client-communication/#comment-1678 I always enjoy reading about improving communication as it could make or break a business. Having a system you or your team sticks to for updating clients on progress goes a long way in showing professionalism. I really enjoy using activecollab in my work. Not only can I get information from my team and clients on a project I am working on but, I get updates in my email. So, if a client has an urgent request, it can be fulfilled even when your not at the office. Fighting the good fight is no walk in the park. Even though the client knows more about their business, they hired you as the designer. I do agree you should take their ideas and work with them as they could open up new possibilities. However, if you do rebut an idea, always have reasoning for your decisions. If you are a designer you should have a better reason than, "it looks better that way." Having a good critic(s) could help your reasoning as well as design. Any design I create, I have criticised for that purpose. I seem to get a better understanding of design concepts each time. Great Article! I always enjoy reading about improving communication as it could make or break a business. Having a system you or your team sticks to for updating clients on progress goes a long way in showing professionalism. I really enjoy using activecollab in my work. Not only can I get information from my team and clients on a project I am working on but, I get updates in my email. So, if a client has an urgent request, it can be fulfilled even when your not at the office.

Fighting the good fight is no walk in the park. Even though the client knows more about their business, they hired you as the designer. I do agree you should take their ideas and work with them as they could open up new possibilities. However, if you do rebut an idea, always have reasoning for your decisions. If you are a designer you should have a better reason than, “it looks better that way.” Having a good critic(s) could help your reasoning as well as design. Any design I create, I have criticised for that purpose. I seem to get a better understanding of design concepts each time.

Great Article!

]]> By: Brady Orion http://mondaybynoon.com/2008/03/10/improving-your-process-client-communication/#comment-1680 Brady Orion Thu, 13 Mar 2008 11:24:29 +0000 http://mondaybynoon.com/2008/03/10/improving-your-process-client-communication/#comment-1680 Interesting post. I do agree that the beauty of new project management systems is that they let customers look into project work details. On the other hand, Basecamp is not the best system for that, as it's sometimes really hard to make your clients use the system. I found a more convenient solution - http://www.wrike.com/. This tool integrated this your clients inbox and keeps him informed without the need to log on to the site. Interesting post. I do agree that the beauty of new project management systems is that they let customers look into project work details. On the other hand, Basecamp is not the best system for that, as it’s sometimes really hard to make your clients use the system. I found a more convenient solution – http://www.wrike.com/. This tool integrated this your clients inbox and keeps him informed without the need to log on to the site.

]]> By: Sam Rayner http://mondaybynoon.com/2008/03/10/improving-your-process-client-communication/#comment-1679 Sam Rayner Mon, 10 Mar 2008 17:16:45 +0000 http://mondaybynoon.com/2008/03/10/improving-your-process-client-communication/#comment-1679 Nice article Jon, thanks for that. I've had little experience dealing with clients one on one so advice like this is really helpful. Nice article Jon, thanks for that. I’ve had little experience dealing with clients one on one so advice like this is really helpful.

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