Tag: Clients

Pricing Service-based Projects: Part 2 – Hourly Pricing AKA the Unsung Hero

Published 8 months ago on May 23, 2016

This is the second part in the Pricing Service-based Project series. Check out Pricing Service-based Projects: Part 1 – My Way or the Highway. I spent my first five years of “professional” Web development as part of a team who billed by the hour. Hours were currency, and it was a constant balance between billable […]

Pricing Service-based Projects: Part 1 – My Way or the Highway

Published 9 months ago on May 18, 2016

One of the most common recurring topics in our industry is that of pricing. A lot focuses on product or SaaS pricing but I have the most experience with pricing for client service. I want to note down what I’ve learned over 10 years of building websites for clients. I also want to jot down […]

Why I Turned Down A $20,000/Year Client

Published 3 years 4 months ago on October 15, 2013

If you’re in client service the business end of things is never finished. With each project you learn something new not only about yourself but clients in general. I know that culture frowns on generalizations, but I think in order to progress your business (in particular it’s strategy) you need to simplify processes. The overarching […]

Prequalifying Clients

Published 3 years 6 months ago on August 13, 2013

This is a beautiful thing. Dan Mall is one of those guys that you can tell does his job really well. In this post he outlines so many of the lessons Kevin and I have learned at Iron to Iron when it comes to handling inquiries. Client inquiries are the lifeblood of our business, they’re […]

Getting paid by regular clients

Published 4 years 3 months ago on November 20, 2012

Getting paid by regular clients — Stuff & Nonsense, And All That Malarkey. I’ve been collecting my thoughts on the business end of our industry for a while now, and I’m finding a lot of parallels with this piece. Money is often the most difficult piece of business, but when it comes to Web design […]

The Eternal Lorem Ipsum

Published 4 years 8 months ago on May 24, 2012

Coding Horror: The Eternal Lorem Ipsum. I’ve got a struggling love-hate relationship with Lorem Ipsum. I think it serves it’s purpose of ignoring the actual copy in favor of focusing on the design really well. Unfortunately in 90% of my experiences clients don’t get it. Nine times out of ten we’re sitting there responding to […]

From Business Guy to Programmer

Published 4 years 10 months ago on April 13, 2012

Spencer Fry — From Business Guy to Programmer. This article was nice to read this morning. It got me thinking about what it’s like to be the business guy and the programmer. Before starting Iron to Iron I had the job title of Development Director. Essentially that meant I more-or-less managed the development direction of […]

Using OmniFocus and Project Management Software to Get Things Done on a Team

Published 4 years 11 months ago on March 5, 2012

I love organization, productivity, and process. I like using systems to help maintain that equilibrium as well, but there’s this one nagging issue that’s bothered me for some time and it revolves around the difference between personal and “public” tasks.

I Went to the Dentist & Here’s What I Learned About Client Work

Published 5 years 5 months ago on September 5, 2011

I recently spent some time at the dentist’s office and through my anxiety, took some notes to compare my experience to our client work. There are a lot of parallels aligning our industry with other service industries, and it’s rare that I get a conscious, extended look from ‘the other side’.

You Are What You Eat

Published 6 years 4 weeks ago on January 26, 2011

You Are What You Eat | Trent Walton. I remain firm on my stance that professional Web design and development is still ‘new’ business. I think that’s one of the more attractive aspects the industry holds. That’s not to say, though, that traditional business doesn’t get in the way. The biggest trouble we run into […]

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